Privacy Policy for Kanistha – The Soul of Fashions
Effective Date: 01-Dec-2025
Kanistha – The Soul of Fashions (“Kanistha”, “we”, “our”, “us”) is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place orders, or interact with us through Instagram, WhatsApp, email, or other communication channels.
By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Business Information
- • Business Name: Kanistha – The Soul of Fashions
- • Legal Entity: Sole Proprietorship
- • Registered Address: Ramanattukara, Kozhikode, Kerala – 673633, India
- • Support Email: kanisthaboutique@gmail.com
2. Information We Collect
We collect the following personal information when you use our services:
a. Personal Details
• Name
• Email address
• Phone number
• Gender
b. Order & Account Information
• Shipping address
• Billing address
• Order history
• Account login credentials (if you create an account)
c. Communication Data
• Messages sent via email, WhatsApp, Instagram DM, or phone calls
• Customer support interactions
3. Payment Information
We use Paytm and Razorpay as third-party payment gateways.
• We do not store or process debit card, credit card, UPI, or net banking details on our servers.
• Payment information is securely handled by the respective payment gateways in accordance with their privacy policies.
4. How We Use Your Information
We use your information for the following purposes:
• To process and deliver orders
• To create and manage user accounts
• To communicate order confirmations, shipping updates, and support responses
• To send promotional emails, SMS, and WhatsApp messages (with opt-out options)
• To improve our products, services, and customer experience
• To comply with legal and regulatory requirements
5. Marketing & Promotional Communication
We may send promotional communications via:
• SMS
You can opt out of promotional messages at any time by:
• Using the unsubscribe link in emails
• Replying “STOP” to SMS/WhatsApp messages
• Contacting us directly at kanisthaboutique@gmail.com
Transactional messages related to orders may still be sent even after opting out.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Maintain user sessions and account login
• Analyze website performance
• Improve user experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
7. Sharing of Information
We do not sell or rent your personal information.
Your data may be shared only with:
• Payment gateways (Paytm, Razorpay)
• Email service provider (Brevo)
• Logistics and delivery partners
• Legal or regulatory authorities when required by law
All third parties are required to maintain confidentiality and data security.
8. Data Security
We implement reasonable security practices and procedures to protect your personal data from unauthorized access, misuse, loss, or disclosure.
While we take strong precautions, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal data only for as long as necessary to:
• Fulfill business and legal obligations
• Resolve disputes
• Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
10. Children’s Privacy
Kanistha – The Soul of Fashions does not knowingly collect or process data from individuals under 18 years of age. If such data is identified, it will be deleted promptly.
11. Your Rights
As a user, you have the right to:
• Access your personal data
• Request correction or updates
• Withdraw consent for marketing communications
• Request deletion of your data (subject to legal obligations)
Requests can be made by contacting us at kanisthaboutique@gmail.com.
12. Compliance With Indian Law
This Privacy Policy is governed by:
• The Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date.
14. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
Email: kanisthaboutique@gmail.com
Business Name: Kanistha – The Soul of Fashions
